Your Slingshot line runs in the Cloud Softphone app. Scan the code with your phone's camera.
Scan with your phone's camera
Point your phone's camera at the code. Tap the link that appears.
Follow the page that opens. It gets you the app if you need it.
Make a call. Dial your own mobile from the app and watch it ring.
Your number · Your extension
To test incoming, call your number and dial your extension.
Opened the app and it's asking for a Cloud ID? No Cloud ID, no password. Nothing to fill in. Close the app and scan the code above with your phone's camera.
Set up your computer Pro
Take calls at your desk on Mac and Windows. Included with Pro.
Send and receive text messages on your business number. This is a Professional Plan feature that also requires 10DLC registration to enable business texting.
Professional plan allows one or many hardware phones, desktop softphone, and any other SIP based devices. Upgrade now →
Devices
Type
Description
Extension
Password / Forward
Status
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New IVR Menu
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Menu
Summary
Menu flow loop detected (verify this is intentional, e.g. a "back to previous menu" link).
Menu Settings
How long to wait after the greeting before treating it as no input. Takes effect the next time this account is re-provisioned (fixed 2026-08-31 — previously ignored, always waited a fixed 3 seconds; see the Timeout Destination below to control where an unanswered call actually goes).
Professional plan allows branched menus (an option that opens another menu). Click to upgrade →
Options
Key→Destination
Delete IVR Menu
Delete menu
Every number on your account — route each one to where calls should land. Porting an existing number is free on every plan.
Pick an area code or city, choose from available numbers. $5/month. Live in about a minute.
Get a toll-free number
800, 888, 877… free for your callers to dial. $5/month + $0.10/min inbound. Professional and Enterprise plans.
I already have a number
Transfer it in — free, no printed LOA needed. Most transfers complete in 5-10 business days.
Toll-free numbers aren't tied to a city or area code — search shows whatever's currently available.
Number
City
Want a specific word instead? (e.g. 1-800-FLOWERS)
Vanity toll-free numbers are an assisted request, not instant — we'll follow up once we've checked availability with our carrier.
Looking for a word instead? (e.g. TIRE → 8473)
Up to 4 letters usually fits; longer words work sometimes if you already know the area code.
Transfer your number
No printed LOA needed — we handle the paperwork electronically.
Don't cancel your existing phone service until this shows as Live in your Numbers list — cancelling early can cause you to lose the number permanently.
Copy of a recent bill (optional)
Speeds up validation with your current carrier, but isn't required.
Must be a business day, 1–30 days out. Leave blank for the earliest date your carrier offers.
Your current number
Once this transfer completes, what should happen to the number(s) it replaces?
Authorization
Type your full legal name to sign this Letter of Authorization electronically. This authorizes us to request this transfer on your behalf.
Your transfer has been submitted to your current carrier. Don't cancel your existing service until it shows as Live in your Numbers list — we'll email you at each step.
Your signed authorization letter
Where should each number ring once it arrives?
Optional now — you can always set this later from the Numbers list.
Routing Settings
Label & Caller ID Name
Emergency Address (E911)
The address emergency dispatch sees if 911 is called from this number.
Remove this number
Billing stops immediately. Held for 90 days — you can restore it any time before then.
This number is still with your current carrier — don't cancel your existing service until it shows as Live. Once it transfers, calls will start arriving wherever you set below.
Where should this ring once it arrives?
New Office Hours
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Name
Summary
Weekday
Saturday
Sunday
Exceptions (holidays, half days, shutdowns)
Exception
Upload Greeting
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Name
Summary
New Department
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Name
Summary
Department Members
NameRemove
Call queues are an Enterprise feature
Please contact customer service to unlock this feature.
New Queue
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Name
Summary
Queue Members
NamePenalty: 0Remove
New Conference Bridge
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Name
Summary
Music on hold is an Enterprise feature
Please contact customer service to unlock this feature.
Upload Hold Music
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Music on Hold
Using the system default hold music. Upload a file above to override it.
Name
Summary
Call History
Defaults to the last 7 days - pick a date range to search further back.
Access your call centre dashboards in a new window. These open the external queue statistics panel for this account.
Reporting
Historical metrics, SLA, agent scorecards
Open →
Realtime
Live queues, agent status, wait times
Open →
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Plan
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Statements
Period
Total
Paid
Balance
Status
No statements yet.
Transactions
Type
Date
Amount
Note
No transactions yet.
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Payment Method
Credit Card
No card on file
+ Add cardReplace card
Account Balance
$0.00
Pay Now is disabled pending a Stripe test-mode key.
Provisioning History
A snapshot is captured automatically every time "Apply Now" is used. Reverting restores the configuration as of that snapshot and marks the account dirty — it does not push the reverted state live by itself, use Apply Now afterward same as any other change.
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No snapshots yet — one is captured automatically the next time Apply Now is used.
Revert to this
Control who can access the admin panel and what they can see.
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Nameext
× Remove
Admin
Full access to all settings, extensions, billing, and reports
No users assigned
Billing
View invoices, payment methods, and transaction history
No users assigned
Reports
Call history, billing & usage, and call archive reports
No users assigned
Call Centre
Queue management, agent status, and live call monitoring
No users assigned
Delete Team Member
Are you sure you want to delete
This action cannot be undone.
Set/Reset Portal Password
Set/reset the portal password for
Any existing password will stop working immediately.
Add User to Role
Change Password
Password must be at least 8 characters and include uppercase, lowercase, a number, and a special character.
